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Podpora
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Initializing search
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Oscloud Docs
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Úvodní stránka
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Registrace do OSCloud aplikací
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Webhosting a prémiové služby
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< span class = "md-ellipsis" >
Podpora a kontakty
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< span class = "md-nav__icon md-icon" > < / span >
Podpora a kontakty
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Podpora
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Podpora
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Table of contents
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Jak nás kontaktovat?
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Registrace a podpora
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< a href = "#1-e-mailova-podpora-pres-freescout" class = "md-nav__link" >
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1. E-mailová podpora přes FreeScout
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< a href = "#2-formular-na-strance-kontaktu" class = "md-nav__link" >
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2. Formulář na stránce kontaktů
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< a href = "#3-portal-podpory" class = "md-nav__link" >
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3. Portál podpory
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< li class = "md-nav__item" >
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4. Objednávky služeb
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< a href = "#proc-freescout" class = "md-nav__link" >
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Proč FreeScout?
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< li class = "md-nav__item" >
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Kontaktujte nás
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Znalostní báze
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< / label >
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< span class = "md-nav__icon md-icon" > < / span >
Znalostní báze
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App
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< li class = "md-nav__item" >
< a href = "../certificates/" class = "md-nav__link" >
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Certifikáty
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< li class = "md-nav__item" >
< a href = "../profile/" class = "md-nav__link" >
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Profil
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Security
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Zálohy
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< / span >
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< / ul >
< / nav >
< / li >
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Aplikace
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< / label >
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Aplikace
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< li class = "md-nav__item" >
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BookStack
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< li class = "md-nav__item" >
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Castopod
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CryptPad
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< / a >
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< li class = "md-nav__item" >
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Discourse
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Dokuwiki
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< / a >
< / li >
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FindMyDevice
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< / a >
< / li >
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< li class = "md-nav__item" >
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Gitea
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GitHub Pages
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< li class = "md-nav__item" >
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Ceny
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Jak nás podpořit
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Podmínky a soukromí
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Podmínky Oscloud CZ
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Zásady ochrany osobních údajů
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Jak nás kontaktovat?
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Registrace a podpora
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1. E-mailová podpora přes FreeScout
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2. Formulář na stránce kontaktů
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3. Portál podpory
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4. Objednávky služeb
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Proč FreeScout?
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< h1 id = "podpora" > Podpora< / h1 >
< p > Abychom zefektivnili komunikaci a poskytli vám co nejlepší podporu, sjednotili jsme veškeré naše podpůrné kanály do jediného systému pomocí < strong > FreeScout< / strong > – < / p >
< h2 id = "jak-nas-kontaktovat" > Jak nás kontaktovat?< / h2 >
< p > I když staré metody kontaktování stále fungují, doporučujeme vám začít používat následující možnosti pro efektivnější komunikaci:< / p >
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< h2 id = "registrace-a-podpora" > Registrace a podpora< / h2 >
< h2 id = "1-e-mailova-podpora-pres-freescout" > 1. < strong > E-mailová podpora přes FreeScout< / strong > < / h2 >
< p > Napište nám na naši novou e-mailovou adresu a veškeré e-maily budou automaticky zpracovány naším systémem podpory. Naše podpora je připravena odpovídat na všechny vaše dotazy a žádosti.< / p >
< h2 id = "2-formular-na-strance-kontaktu" > 2. < strong > Formulář na stránce kontaktů< / strong > < / h2 >
< p > Navštivte naši < a href = "../contact/" > stránku kontaktů< / a > a odešlete žádost o podporu pomocí jednoduchého formuláře. Tento způsob je ideální pro uživatele, kteří preferují webový kontakt.< / p >
< h2 id = "3-portal-podpory" > 3. < strong > Portál podpory< / strong > < / h2 >
< p > Pro správu a sledování svých žádostí o podporu můžete použít náš < a href = "https://helpdesk.oscloud.cz/help/3271740098" > portál podpory< / a > . Tento portál vám umožní spravovat všechny vaše požadavky, sledovat stav řešení a komunikovat s naším týmem.< / p >
< h2 id = "4-objednavky-sluzeb" > 4. < strong > Objednávky služeb< / strong > < / h2 >
< p > Pro objednávky našich služeb navštivte < a href = "https://helpdesk.oscloud.cz/help/711028727" > tuto stránku< / a > . Zde můžete vytvořit novou objednávku a my se postaráme o její zpracování co nejrychleji.< / p >
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< h2 id = "proc-freescout" > Proč FreeScout?< / h2 >
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< p > FreeScout je open-source helpdesk platforma, která nám umožňuje efektivněji a transparentněji spravovat veškerou komunikaci. Díky centralizovanému systému můžeme rychleji reagovat na dotazy a zajistit, že žádný požadavek nezůstane nepovšimnut. < / p >
< p > Navíc máte možnost sledovat všechny své lístky přímo v systému. Na vaše přání, nebo pokud se rozhodnete ukončit naše služby, budou všechny vaše údaje, včetně e-mailů, kompletně odstraněny.< / p >
< p > < center >
< img src = "/img/freescout.png" class = "shadow" width = "500px" >
< / center > < / p >
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< hr / >
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< p > Máte-li jakékoliv otázky nebo potřebujete další informace, neváhejte nás kontaktovat prostřednictvím některé z výše uvedených metod.< / p >
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