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<h1 id="podpora">Podpora</h1>
<p>Abychom zefektivnili komunikaci a poskytli vám co nejlepší podporu, sjednotili jsme veškeré naše podpůrné kanály do jediného systému pomocí <strong>FreeScout</strong> skvělého open-source helpdesku. Tento krok nám umožní rychleji a efektivněji řešit vaše dotazy a problémy.</p>
<h2 id="jak-nas-kontaktovat">Jak nás kontaktovat?</h2>
<p>I když staré metody kontaktování stále fungují, doporučujeme vám začít používat následující možnosti pro efektivnější komunikaci:</p>
<ol>
<li>
<p><strong>E-mailová podpora přes FreeScout</strong><br />
Napište nám na naši novou e-mailovou adresu (bude přidána do FreeScout) a veškeré e-maily budou automaticky zpracovány naším systémem podpory. Naše podpora je připravena odpovídat na všechny vaše dotazy a žádosti.</p>
</li>
<li>
<p><strong>Formulář na stránce kontaktů</strong><br />
Navštivte naši <a href="../contact/">stránku kontaktů</a> a odešlete žádost o podporu pomocí jednoduchého formuláře. Tento způsob je ideální pro uživatele, kteří preferují webový kontakt.</p>
</li>
<li>
<p><strong>Portál podpory</strong><br />
Pro správu a sledování svých žádostí o podporu můžete použít náš <a href="https://support.oscloud.cz">portál podpory</a>. Tento portál vám umožní spravovat všechny vaše požadavky, sledovat stav řešení a komunikovat s naším týmem.</p>
</li>
</ol>
<h2 id="proc-freescout">Proč FreeScout?</h2>
<p>FreeScout je open-source helpdesk platforma, která nám umožňuje efektivněji a transparentněji spravovat veškerou komunikaci. Díky centralizovanému systému můžeme rychleji reagovat na dotazy a zajistit, že žádný požadavek nezůstane nepovšimnut. </p>
<p>Máte-li jakékoliv otázky nebo potřebujete další informace, neváhejte nás kontaktovat prostřednictvím některé z výše uvedených metod.</p>
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